신고사유
신고해주신 내용은 쇼핑몰 운영자의 검토 후 내부 운영 정책에 의해 처리가 진행됩니다.
뒤로가기
![공급사 바로가기]()
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We inform you in advance that all bouquets are made according to the market price on the day,
크게 다를 수 있음을 미리 안내드려요!
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Florist Recommendation / White / Dark Pink / Light Pink / Peach
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크라프트지 또는 종이포장지 1~2장으로만
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Order cancellation information
현재 위치
Translation Test 1
(해외배송 가능상품)| Product Name | Translation Test 1 |
|---|---|
| Reward Points | ＄0 (1%) |
| Price | $12.84 |
| Payment for Shipping | Parcel Service |
| Shipping (Charge) | Free |
| 수량 |   |
| 월 렌탈 금액 |
월 원 (개월 기준)
|
|---|
| 구매방법 | |
|---|---|
| 배송주기 |
정기배송 할인 save
|
| Flower color | [Required] Please select options. |
|---|---|
| 꽃다발포장지 | [Required] Please select options. |
| 꽃다발가격 | [Required] Please select options. |
| 옵션선택 | |
(최소주문수량 1개 이상 / 최대주문수량 0개 이하)
사이즈 가이드추가구성상품 추가로 구매를 원하시면 선택하세요.
추가구성상품 닫기-
Please add the expedited fee according to the amount you inquired.
$0.86
- 퀵비결제
- 옵션선택
TOTAL0 (0개)
할인가가 적용된 최종 결제예정금액은 주문 시 확인할 수 있습니다.
Event
This is an order page for those who
want to ship by car after making a reservation.
예약 후 퀵 배송을 원하시는 분들을 위한
주문 페이지 입니다.
-
Shipping costs will be announced at the bottom of the page
퀵비는 페이지 하단에 안내
If you want to order on the same day, please move to the same day order :)
당일 주문이 필요하신 분들은 주문 페이지를 당일로 이동해주세요 :)
· Flowers Needed on Monday/Tuesday
Reservation at least 2-3 days in advance before 6 p.m. on Saturday
월요일/화요일 필요하신 꽃은
최소 2-3일 전인 토요일 오후 6시 전까지 예약
· Flowers Needed on Wednesday/Thursday
Reservation at least 1-2 days in advance before 7 p.m. on Tuesday
수요일/목요일 필요하신 꽃은
최소 1-2일 전인 화요일 오후 7시 전까지 예약
·Flowers Needed on Friday/Saturday
Reservation at least 1-2 days in advance before 7 p.m. on Thursday
금요일/토요일 필요하신 꽃은
최소 1-2일 전인 목요일 오후 7시 전까지 예약
Some flowers need to be reserved in advance depending on the type of flowers,
If you have any flowers you want, please contact me in advance.
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If you have any flowers you want, please contact me in advance.
꽃 종류에 따라 더 미리 예약해야 하는 꽃도 있으니
원하시는 특정 꽃이 있는 경우 미리 문의주세요.
————————————————
[ Mini flower bouquets ]
It's a mini flower bouquet that you can give as a present.
Make a special day with a few flowers!
Make a special day with a few flowers!
간단하게 선물하실 수 있는 미니꽃다발입니다.
몇 송이의 꽃만으로 특별한 날을 만들어보세요!
/
[ Size by price range
]
* Other materials : Flowers and leaves smaller than the main flower
15,000₩ | Size (about) : Width 15 x Height 30 cm Composition: A little bit of other material on 1-2 large flowers 사이즈(약) : 가로15x높이30cm 구성 : 큰 꽃 1-2송이에 소재 약간 |
20,000₩ | Size (about) : Width 18 x Height 32 cm Composition: A little bit of other material on 2-4 large flowers 사이즈(약) : 가로18x높이32cm 구성 : 큰 꽃 2-4송이에 소재 약간 |
25,000₩ | Size (about) : Width 15 x Height 30 cm Composition: A little bit of other material on 3-5 large flowers 사이즈(약) : 가로20x높이35cm 구성 : 큰 꽃 3-5송이에 소재 약간 |
30,000₩ | Size (about) : Width 15 x Height 30 cm Composition: A little bit of other material on 4-6 large flowers 사이즈(약) : 가로20x높이35cm 구성 : 큰 꽃 4-6송이에 소재 약간 |
We inform you in advance that all bouquets are made according to the market price on the day,
so even if they are the same amount,
they may vary greatly depending on the type and timing of flowers!
모든 꽃다발은 그 날 시세에 맞춰 제작이 되어
같은 금액이어도 꽃 종류와 시기에 따라ex)
fluctuations over time
시기에 따른 변동
For example, if you buy a flower that you bought in the first week of January
with the same design in the last week of January,
the amount or price of the flower can change
significantly due to the flower market price.
예를들어 1월 첫째 주에 구매하셨던 디자인을
1월 마지막 주에 같은 디자인으로 구매하시더라도
꽃 시에게 의해 꽃의 양 또는 가격이 크게 바뀔 수 있습니다.
ex)
Variation by type of flower
꽃 종류에 따른 변동
Even if it's the same price of a bouquet/flower basket,
the amount of flowers can vary greatly depending on which flowers are in it.
There is a big difference between ordinary
There is a big difference between ordinary
and inexpensive flowers and expensive and pretty flowers.
같은 가격의 꽃다발/꽃바구니더라도
어떤 꽃이 들어갔냐에 따라 꽃 양이 크게 차이 날 수 있습니다.
평범하고 저렴한 꽃 위주로 넣는 것과
비싸고 예쁜 꽃 위주로 넣을 경우 차이가 큽니다.
-
Of course, when flowers are cheap
I'll put that much more in, so don't worry!
I'll put that much more in, so don't worry!
물론 꽃값이 저렴할 때는
그만큼 더 넣어드리니 걱정마세요!
————————————————
• Flower color series
•
If you choose the main color of the flower,
we will make it pretty by combining flowers
and materials of different colors that go well with that color.
꽃의 메인 컬러를 선택해주시면 해당 컬러와 잘 어울리는
다른 컬러의 꽃과 소재들로 조합하여 예쁘게 제작해드릴게요.
If it's hard to choose, please select "Florist Recommendation" from the option
We'll prepare pretty flowers on the market that day,
so please trust us and leave it to us❤
고르기 어려우실 경우
옵션에서 '플로리스트 추천'을 선택해주시면
그날 시장에 나온 예쁜 꽃으로 준비해 드리오니
믿고 맡겨주세요❤
플로리스트 추천 / 화이트 / 진핑크 / 연핑크 / 피치
Yellow / Orange / Purple / Blue / Red
옐로우 / 오렌지/ 퍼플 / 블루 / 레드
Please note that the color combination above is a sample
and may be combined into various colors
that match the main color depending on the market situation!
위 컬로조합은 예시이며 시장상황에 따라
메인컬러와 어울리는 다양한 컬러로 조합될 수 있으니 참고해주세요!
EX) purple + orange combination, red + pink combination,
Peach + orange combination, etc
Peach + orange combination, etc
예) 퍼플+오렌지, 레드+핑크, 피치+오렌지
————————————————
• Wrapping paper color series
•
Please choose the wrapping paper that feels like you want.
원하시는 느낌의 포장지를 골라주세요.
-
Please participate in environmental protection by choosing naturalistic packaging.
It's not a fancy and rich package, but you can save the Earth with just naturalistic packaging.
We also offer a discount on packaging when you choose Jainju's packaging♥
It's not a fancy and rich package, but you can save the Earth with just naturalistic packaging.
We also offer a discount on packaging when you choose Jainju's packaging♥
자연주의 포장을 선택하여 환경보호에 동참해주세요:)
화려하고 풍성한 포장은 아니지만 자연주의 포장만으로도 지구를 아낄 수 있어요.
자연주의 포장 선택시 포장비 할인도 해드려요♥
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Florist recommendation
플로리스트 추천If it's hard to choose, please choose and the florist will carefully wrap it
with the wrapping paper that goes best with the flowers.
고르기 어려우실 경우 선택해주시면
플로리스트가 곷과 가장 잘 어울리는 포장지로 포장해드려요.Naturalistic packaging
자연주의 포장
We pack only 1-2 pieces of kraft paper or paper wrapper.
간단하게 포장해드려요.
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Light colors
연한계열We wrap it fresh and bright with
pastel wrapping paper that goes well with flowers.
꽃과 어울리는 파스텔 계열의 포장지로
산뜻하고 화사하게 포장해드려요.Dark colors
진한계열
We wrap it with a luxurious or colorful feel
with dark and colorful wrapping paper that goes well with flowers.
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꽃과 어울리는 진하고 화려한 컬러의 포장지로
고급지거나 화려한 느낌으로 포장해드려요.————————————————
• Raffinefleur's service •
If you are using car delivery
, we will put the bouquet in the shopping bag and deliver it safely!
퀵배송을 이용하시는 경우
꽃다발을 쇼핑백에 넣어 안전하게 전달해드려요!
(Shopping bag design random
)
(쇼핑백 디자인 랜덤발송)
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· Every bouquet is sent with a water bag
so that the flowers don't wither quickly when moving!
If you flip it upside down, the water may leak,
so we'll send a notice to the recipient together!
모든 꽃다발에는 이동 시 꽃이 금방 시들지 않도록
물주머니를 하여 보내드리고 있어요!
거꾸로 뒤집을 경우 물이 샐 수 있기 때문에
수령하시는 분께 이부분을 안내해드리고자
안내문을 함께 보내드려요!
If you put a water bag on a flower, it can last for about a day.
(It may vary from environment to flower)
(It may vary from environment to flower)
물주머니를 해드리면 하루정도는 꽃이 버틸 수 있어요!
(보관되는 환경과 꽃 마다 상이 할 수 있음)
꽃과 함께 준비해드려요!· If you request a message card, we will print it neatly
on the mini card and prepare it with flowers!
메세지카드(한글기준 30자미만)을 요청해주시면
미니카드에 깔끔하게 인쇄하여· I'll put in a manual and flower nutritional supplements with instructions on
how to look at real flowers for a long time!
생화 오래보는 방법 설명서와 꽃 영양제를 넣어드려요!
(Excluding some products)
(일부상품제외)
· We prepare a pretty message card + instructions + flower nutritional supplements in a silk bag!
컬러 실크봉투에 메세지카드+설명서+꽃 영양제를 담아 예쁘게 준비해 드려요!
————————————————
• Consultation
•
For delivery cost inquiries and order consultation, please contact us through the link below
퀵비용과 주문 문의는 아래 링크를 통해 연락주세요 :)
▼
http://pf.kakao.com/_JXxcTV/chat
* It is difficult to change the time after receiving the delivery.
Please check in advance if there is anyone who receives it during the desired time!
Please check in advance if there is anyone who receives it during the desired time!
퀵 접수 후 시간 변경이 어렵습니다.
희망수령시간에 받는 분이 계시는지 미리 확인 부탁드립니다!* If the delivery driver has to wait due to the absence of the recipient, an additional shipping fee will be charged in advance :)
수령인 부재로 기사님이 대기하셔야할 경우
추가 배송비가 부과됨을 미리 안내드립니다 :)* There will be an additional charge if the amount is difficult for the driver to carry at once.
기사님께서 한번에 전달이 어려운 양인 경우 추가금이 부과됩니다.
ex) There is no additional charge because the driver can carry two bouquets or two flower baskets in both hands.
If it's more than that, there may be some additional charges.
If it's more than that, there may be some additional charges.
꽃다발 2개 또는 꽃바구니 2개까지는 양손에 들고 갈 수 있기 때문에 추가요금이 없습니다.
그 이상의 양일 경우 약간의 추가요금이 있을 수 있습니다.
• Store Location & Delivery Time
•
Store Location (Delivery origin)
퀵 출발지202 , 647, Michuhol-daero, Michuhol-gu, Incheon, Republic of Korea
인천 미추홀구 미추홀대로 647 2층 202호
라피네플레르
Contact information
연락처
(+82) 0507-1405-3937
(+82) 010-9281-3937
First Delivery Departure Time
퀵 첫 차 발송 시간
Mon/Wed/Fri: Departure available at 10:30 a.m
Tue/Thu/Sat: Departures available at 10 a.m
Sunday: ClosedTue/Thu/Sat: Departures available at 10 a.m
월/수/금 : 오전 10시 30분 출발 가능
화/목/토 : 오전 10시 출발 가능
(However, it may change depending on the reservation amount
)
Last Delivery Departure Time
퀵 마지막 발송 시간
Mon/Wed: 7 p.m
Tue/Thu/Fri: 7:30 p.m
Sat: 6 p.m
Sunday: Closed
Tue/Thu/Fri: 7:30 p.m
Sat: 6 p.m
Sunday: Closed
월/수 : 오후 7시
화/목/금 : 오후 7시 30분
토요일 : 오후 6시
일요일 : 휴무
· It is often closed early due to flower sold out or
external store management.
생화 완판 또는 외부매장관리로
종종 일찍 마감하는 경우가 있습니다.
· Public holidays (Korean standard) are shortened work,
and detailed business hours are announced on Naver Map or SNS.
공휴일은 단축근무로 자세한 영업시간은
네이버지도 혹은 SNS에 공지합니다.
Order cancellation information
주문취소 안내
Flowers & ingredients will be purchased in advance according to the order date.
Please refer to the following for cancellation after reservation.
Please refer to the following for cancellation after reservation.
주문일에 맞춰 꽃&재료 사입이 미리 들어갑니다.
예약 후 취소는 아래를 참고해주세요.
Real flowers: 100% refund only before the 2nd (48 hours-business diary)
After that, we inform you of the difficulty of refunding in advance.
After that, we inform you of the difficulty of refunding in advance.
생화 : 2일(48시간)(영업일기분)전 까지만
100% 환불
그 이후로는 환불이 어려움을 미리 안내드려요.
All flowers except raw flowers (soap, preserved flowers, others):
100% refund only up to 5 (120 hours-business day)
After that, we inform you of the difficulty of refunding in advance.
100% refund only up to 5 (120 hours-business day)
After that, we inform you of the difficulty of refunding in advance.
생화 외 모든 꽃(비누, 프리저브드플라워, 기타) :
5일(120시간)(영업일기준)전 까지만 100% 환불그 이후로는 환불이 어려움을 미리 안내드려요.
/
Q&A
Q. I would like to receive the flower bouquet/basket today
and use it tomorrow, would it be okay?
A. Yes, it's fine. However, flowers can freeze in places that are too cold,
and flowers can bloom or wither quickly in places that are too hot.
If you use it the next day, I'll put more water in the water bag,
If you use it the next day, I'll put more water in the water bag,
so please tell me when you order.
And please refer to the explanation below for the storage method.
Winter - where it's not too cold or too hot
(A room that doesn't turn the boiler too much, in front of the door to the veranda)
And please refer to the explanation below for the storage method.
ex)
Summer - Shaded and cool places without sunlight (cool rooms, veranda, etc.)Winter - where it's not too cold or too hot
(A room that doesn't turn the boiler too much, in front of the door to the veranda)
Q. Is it okay to put a bunch of flowers/basket in the car?
A. I don't recommend it.
It's bad for a while, but it's not good to leave it
It's bad for a while, but it's not good to leave it
in the car and use it the next day.
This is because it is hot in the car in summer
This is because it is hot in the car in summer
and flowers can wither due to lack of air,
and flowers can freeze in winter due to subzero temperatures.
If you need to leave it in the car for a while during spring/autumn,
If you need to leave it in the car for a while during spring/autumn,
we recommend that you open the window a little.
Q. There's a design I want. How should I order?
A. Order at least 3 to 5 days in advance of the required date.
Even before that, it's okay.
If you have a picture of the design you want,
Even before that, it's okay.
If you have a picture of the design you want,
please send it to Kakao Talk (raffinefleur) and let me know the date you need,
and I will inform you of the availability and price of the production.
If you want to ship it, you can check the quick fee on the bulletin board.
If you want to ship it, you can check the quick fee on the bulletin board.
Q. Can I order it on the same day and pick it up or ship it?
A. Yes, it's possible.
However, since it is a flower that is needed immediately on the day,
However, since it is a flower that is needed immediately on the day,
it can be made with the flowers currently in the store.
The florist will make the flowers as pretty as possible.
The florist will make the flowers as pretty as possible.
Q. Is there anything else I should refer to when ordering flowers?
A. Flowers are always made according to the market price,
so even if the price is the same, the amount of flowers cannot always be the same.
Prices vary widely depending on the type of flower, season, and season.
Prices vary widely depending on the type of flower, season, and season.
We can put a lot of flowers when the price of flowers is low,
but when the price of flowers rises depending on the season/weather/season,
the amount may be much less than the price you ordered.
Usually, flowers are more expensive in winter than in summer,
and flowers are more expensive during the peak season than during the off-season.
Flower prices can soar when it is usually a cold winter and the peak season overlaps.
Please refer to the information below for details.
Flower prices can soar when it is usually a cold winter and the peak season overlaps.
Please refer to the information below for details.
Q. 생화꽃다발/생화꽃바구니
오늘 수령하고 내일 사용하려는데 괜찮을까요?
A. 네 괜찮습니다. 다만, 너무 추운 곳에서는 꽃이 얼 수 있고
너무 더운 곳에서는 꽃이 금방 피거나 시들 수 있습니다.
다음 날 사용하신다면 물 주머니에 물을 더 넣어드려야하니
주문시 꼭 말씀해 주셔야 합니다.
그리고 보관 방법은 아래 설명을 참고해주세요.
ex)
여름 - 햇빛이 없는 그늘지고 서늘한 곳 (시원한 방, 베란다 등)겨울 - 너무 춥지도 덥지도 않은 곳
(보일러를 크게 돌리지 않는 방, 베란다 안쪽으로 문 앞)
Q. 생화꽃다발/꽃바구니 차안에 놓아도 괜찮을까요?
A. 추천드리지 않습니다.
잠시 동안은 괯낳지만 특히 차 안에 두고
다음날 사용하시는 것은 좋지 않습니다.
여름에는 차 안이 덥고 공기가 안 통해서 꽃이 시들 수 있고,
겨울에는 영하 기온으로 꽃이 얼 수 있기 때문입니다.
만약 봄/가을 날시에 잠시 동안 차 안에 놓아야 한다면
창문을 약간 열어주시는 것을 추천드립니다.
Q.원하는 디자인이 있어요. 어떤식으로 주문해야하나요?
A. 필요한 날짜 최소 3일~5일 전에 주문 주시면 좋습니다.
그 이전에도 괜찮습니다.
원하시는 디자인 사진이 있다면 카카오톡(라피네플레르)으로
사진을 보내주시고 필요하신 일자 말씀해주시면
제작가능여부와 가격안내 드립니다.
배송으로 원하실 경우 퀵 비는
게시판을 통해 확인할 수 있습니다.
Q. 당일 주문하여 픽업 또는 배송 가능한가요?
A. 네 가등합니다.
다만, 당일에 바로 피룡한 꽃이기 때문에
현재 매장에 있는 꽃으로 제작이 가능하니다.
현재 있는 꽃으로 전물 플로리스트가
최대한 예쁘게 제작해 드립니다.
Q. 꽃 주문 시 참고해야 할 다른 사항이 있다면요?
A. 꽃은 항상 시세에 맞춰 제작되기 때문에
가격이 같더라도 꽃 양이 항상 같을 수 없습니다.
꽃 종류, 계절, 시즌에 따라 가격이 천차만별입니다.
꽃값이 저렴할때에는 많이 넣어드릴 수 있지만
계절/날씨/시즌에 따라 꽃값이 급등하였을 때는
평소에 주문하신 가격보다 양이 많이 적을 수 있는 상황도 있습니다.
보통 여릅보다는 겨울에 꽃값이 비싸고
비수기 때보다 성수기 때 꽃값이 비쌉니다.
보통 추운 겨울이면서 성수기가 겹치면 꽃값이 급등할 수 있습니다.
자세한 내용은 아래 내용을 참고하여 부탁드립니다.
/
[ Monthly Flower Value Reference
]
(There is a high possibility of change, so please refer to it briefly.)
January: Flower prices are very high due to the graduation season and sub-zero weather
(more than 3-4 times cheaper)
(more than 3-4 times cheaper)
February: Flower prices are very high due to the continuous graduation season and Valentine's Day
Red flowers are especially expensive because of Valentine's Day
March: Flower prices may rise due to the entrance season
Red flowers are especially expensive because of Valentine's Day
March: Flower prices may rise due to the entrance season
April: Expected to be normal but subject to weather
May: Parents' Day, Teacher's Day, Coming-of-Age Day, Rose Day, etc
Flower prices may rise the highest due to the big season of the flower shop
May: Parents' Day, Teacher's Day, Coming-of-Age Day, Rose Day, etc
Flower prices may rise the highest due to the big season of the flower shop
June: Expected to be normal but subject to weather
July: Expected to be normal but subject to weather
August: Normal expected but subject to weather
September: flower prices may rise slowly as the weather gets colder and the effects of typhoons
July: Expected to be normal but subject to weather
August: Normal expected but subject to weather
September: flower prices may rise slowly as the weather gets colder and the effects of typhoons
October: a period of gradual rise
November: Flower prices, which had been relatively stable, could soar for the Pepero Day season
December: Below freezing, flowers are very expensive for Christmas
November: Flower prices, which had been relatively stable, could soar for the Pepero Day season
December: Below freezing, flowers are very expensive for Christmas
(2-4 times or more than the standard when it is cheap)
Red flowers are especially expensive due to the influence of Christmas
Red flowers are especially expensive due to the influence of Christmas
REVIEW
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PAYMENT INFO
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
DELIVERY INFO
- 배송 방법 : Parcel Service
- 배송 지역 : A Region.
- 배송 비용 : Free
- 배송 기간 : 3 - 7 days
- 배송 안내 : Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
EXCHANGE INFO
1. Address for returns and exchanges:
- [22155] 인천광역시 미추홀구 미추홀대로 647 (주안동) 202호
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
- [22155] 인천광역시 미추홀구 미추홀대로 647 (주안동) 202호
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
